top of page
Image by Tetiana Bykovets

Privacy Policy

At Alan Holloway Patissier & Chocolatier ("Alan Holloway," "we," "us," or "our"), we are committed to safeguarding and respecting your privacy, adhering to the EU General Data Protection Regulation (GDPR). This Privacy Policy outlines the types of personal information we collect from our customers, how we process this information, with whom we may share it, and the choices you have regarding the use of your data. We also detail the measures we take to ensure the security of your information and provide contact information for any privacy-related enquiries. By visiting https://www.alanholloway.co.uk, you agree to and consent to the practices described in this policy.

1. Information We Collect

We may collect personal information from various sources, including when you provide it in our online stores, through our social media platforms, or at events. When you visit our website and social media platforms, we may also collect certain information through automated means, such as cookies, web server logs, and web beacons. You may choose to provide personal information to us in various ways, such as participating in promotions, making purchases, or interacting with our offers.

The personal information we may collect and that you may provide includes:

  • Contact information (e.g., name, postal address, email address, phone number)

  • Date of birth and age

  • Gender

  • Username and password

  • Payment information (e.g., payment card number, expiration date, billing and delivery addresses)

  • Online purchase history

  • Product preferences

  • Contact information for referrals or others you want us to contact

  • Content you submit (e.g., reviews and comments)

2. How We Use the Information

We may use the information you provide to send promotional materials, process payments, manage your online account, respond to enquiries, administer special events and offers, improve our business, and comply with legal requirements and industry standards. We may also use the information for other purposes, as specifically indicated at the time of collection.

3. Information We Collect by Automated Means

When you visit our website or view our online advertisements, we collect information through automated means, such as cookies, web server logs, and web beacons. This information may include technical details (e.g., IP address, browser type, time zone settings) and details about your visit (e.g., page interactions, page response times, search queries).

4. Technologies We Use

We use cookies, web server logs, and web beacons to collect information. Cookies are small text files that websites send to your device to identify your browser or store settings. You can manage cookie preferences through your browser settings. Web server logs record technical details about your visit, while web beacons link web pages to specific web servers and cookies.

5. Third-Party Web Analytics Services

We may use third-party web analytics services, such as Google Analytics, to analyze how visitors use our site. These service providers use cookies, web server logs, and web beacons to collect information (including IP addresses) for website evaluation. You can disable Google Analytics cookies through your browser settings.

6. Targeted Advertising

We may partner with third-party advertising networks that use cookies, web server logs, and web beacons to tailor ads to your interests. These ads may appear on our websites, third-party websites, and emails. This helps us measure the effectiveness of our marketing efforts.

7. How We Use Information Collected by Automated Means

We use information collected through automated means to provide personalized content, conduct market research, perform data analytics, manage compliance, and improve our services. Specific notice will be provided when we use this information for other purposes.

8. Information Sharing

We do not rent, sell, or disclose your personal information unless required by law, for law enforcement, or to prevent harm or fraud. We may share personal information with third-party service providers who perform tasks on our behalf.

9. Your Rights and Choices

You have certain rights regarding your personal information, including the right to access, update, correct, or delete it. You can also opt out of receiving marketing communications and withdraw your consent to our data processing. To exercise your rights or make requests, please contact us at info@alanholloway.co.uk.

10. Reviewing and Updating Personal Information

You can request access, correction, or deletion of your personal information by emailing info@alanholloway.co.uk. Your access may be limited by local laws.

11. How We Protect Personal Information

We employ administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, alteration, disclosure, or use.

12. Cookies

Most web browsers allow you to control and manage cookies. Please refer to www.aboutcookies.org or www.allaboutcookies.org for more information.

13. Updates to Our Privacy Policy

This Privacy Policy may be updated periodically without prior notice to reflect changes in our data practices. We will prominently post any significant changes on our website.

14. Contact Us and Access to Information

If you have questions or comments about this Privacy Policy or want to update your information or preferences, please contact us at info@alanholloway.co.uk.

Payment Methods
bottom of page